Join our team as a Dental Receptionist at the PNWU Kennewick Dental School!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $18.17-$22.26/hour DOE with the ability to go higher for highly experienced candidates

• Additional pay for your bilingual skills, paid on hours worked

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

What You'll Do:

• Answers the phone, transfers calls and takes messages as needed for the clinic.

• Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients.

• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registers new patients and updates patient data in the computer.

• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments.

• Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed.

• Reviews and responds to patients' questions in person, via phone, and patient portal systems.

• Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments and generating end-of-day reports.

• Reviews cash box receipts and reconciles cash box daily.

• Manages the Referral Process, working on referrals from inception through completion.

• Manages the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as needed.

• Ensures that clinic generated documents are sent to the Health Information department and office related clinic documents are filed in the patient's record.

• Creates treatment plan estimates, reviews estimates with the patient, and collects upfront fees.

Qualifications

• High School Diploma or General Education Diploma (GED).

• One year's experience in a clinic, optometry or dental office preferred.

• Bilingual proficiency communication in English/Spanish required at level 9.

• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.

• Ability to interact with patients, Providers and staff in a professional manner.

• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel.

• Basic knowledge of medical terminology and healthcare billing insurance preferred.

• Ability to deliver outstanding customer service.

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.